Privacy & Cookie Policy

Privacy & Cookie Policy

Effective Date: September 17, 2026

Catch Group LLC, doing business as Mielcasa (“Mielcasa,” “we,” “our,” or “us”), is committed to protecting your privacy and personal information.

This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mielcasa.com (the “Site”), make a purchase, communicate with us, or otherwise interact with Mielcasa.

By accessing or using our Site, you acknowledge the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, telephone number, billing address, shipping address, and other contact information you provide.
Payment & Transaction Information: Billing and payment-related information necessary to process purchases. Payment information may be processed securely by our payment service providers.
Order Information: Products purchased, products or services you inquire about, order history, delivery information, returns, and related transaction details.
Device & Usage Information: IP address, browser type, device information, pages visited, interactions with our Site, and similar information used for analytics, security, and website improvement.
Communications: Information you provide when contacting us by email, telephone, text message, online forms, or other communication methods.

2. How We Use Your Information

We may use your information to:

Process, fulfill, deliver, and manage orders
Process payments and prevent fraudulent transactions
Communicate with you regarding purchases, deliveries, returns, or inquiries
Provide customer service and support
Operate, maintain, and improve our Site
Personalize your shopping experience
Analyze website traffic and performance
Protect our customers, business, and Site against fraud, abuse, and security threats
Send marketing communications when you have provided appropriate consent
Comply with applicable legal, tax, accounting, and regulatory requirements

3. How We Disclose Personal Information

Mielcasa does not sell or rent your personal information.

We may disclose information when reasonably necessary to operate our business, including to service providers that assist us with payment processing, order fulfillment, shipping and delivery, website hosting, analytics, security, customer service, and other business operations.

These service providers may access personal information only as necessary to perform services on our behalf and are subject to applicable contractual and legal requirements.

We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect our legal rights, customers, business, or property.

Mobile information and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

4. SMS & Text Communications

If you voluntarily provide your mobile telephone number and opt in to receive text messages, you may receive recurring automated messages from Mielcasa, including order notifications, customer-service communications, promotional messages, or cart reminders.

By opting in, you agree to receive recurring automated text messages at the telephone number provided. Consent is not a condition of purchase. Message and data rates may apply.

You may reply STOP to unsubscribe from marketing text messages or HELP for assistance.

Your mobile telephone number and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

5. Security Measures

We use reasonable technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have the right to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information regarding how your personal information is collected, used, or disclosed
Withdrawal of consent for certain communications
Opt-out of certain marketing communications
Other privacy rights provided by applicable law

We will not discriminate against you for exercising privacy rights provided by applicable law.

To submit a privacy request, contact us at:

Email: contact@mielcasa.com
Phone: (949) 282-7793

We may need to verify your identity before processing certain requests.

7. Cookie Policy

Cookies and similar technologies are small files or identifiers stored on or associated with your browser or device. They help us operate our Site, remember preferences, understand how customers use our Site, improve performance, and provide relevant advertising where permitted.

Types of Cookies We May Use

Essential Cookies: Required for core website functionality, security, checkout, shopping carts, and account features.
Performance & Analytics Cookies: Help us understand website traffic, visitor interactions, and Site performance.
Functional Cookies: Remember preferences and improve your browsing experience.
Marketing & Advertising Cookies: May be used to measure advertising performance and provide more relevant advertising where permitted by applicable law.

8. Managing Cookies

You can control or disable cookies through your browser settings and, where available, through the cookie or privacy controls provided on our Site.

Disabling certain cookies may affect the functionality of the Site, including shopping cart, checkout, account, or personalization features.

9. Children’s Privacy

Our Site is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

10. Third-Party Services & Links

Our Site may contain links to third-party websites or use third-party services, including payment processors, shipping providers, analytics providers, social-media platforms, and other technology providers.

These third parties may maintain their own privacy policies and practices. Mielcasa is not responsible for the privacy practices or content of independent third-party websites or services.

We encourage you to review their privacy policies before providing personal information directly to them.

11. California Privacy Rights

California residents may have additional rights regarding their personal information under applicable California privacy laws.

Depending on the law's applicability and applicable exemptions, these rights may include the right to know or access certain personal information, request correction or deletion, and obtain information concerning certain disclosures or uses of personal information.

California residents wishing to exercise an applicable privacy right may contact us at contact@mielcasa.com or (949) 282-7793.

12. Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and satisfying applicable legal obligations.

13. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.

When changes are made, we will update the Effective Date displayed at the top of this Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy & Cookie Policy or our privacy practices, please contact:

Catch Group LLC DBA Mielcasa

Office Address:
12 Covington
Mission Viejo, CA 92692

Store Address:
2323 Main Street
Irvine, CA 92614

Phone: (949) 282-7793
Email: contact@mielcasa.com
Website: www.mielcasa.com