Delivery & Assembly Services

All items listed on mielcasa.com as in-stock are updated live from our warehouse in Orange County, California, and are ready for local delivery to your address. Local delivery is provided at no additional cost. Please see our Return Policy for details on returns and exchanges, or contact us directly if a product arrives with a manufacturing defect.

If you would like to place an order in person or arrange a local pickup, please contact us at contact@mielcasa.com or call 949-282-7793 to make arrangements.

Delivery Options

Basic Delivery
Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature is required.*

Standard Delivery
Includes delivery to the main entrance, porch, garage, or driveway. An appointment with a 1–5 hour delivery window will be set with the customer. Signature required.*

In-Home Delivery
Includes delivery inside the main entrance of the home. An appointment with a 1–5 hour delivery window will be set with the customer. Signature required.*

Room of Choice Delivery
Includes delivery to the room of choice (including one flight of stairs). An appointment with a 1–5 hour delivery window will be set with the customer. Signature required.*

White Glove Delivery
Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. An appointment with a 1–5 hour delivery window will be set with the customer. Signature required.*

White Glove Assembly
Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and full assembly including tools. An appointment with a 1–5 hour delivery window will be set with the customer. Signature required.*

*Customer Signature Required
Mielcasa will require a signature and a copy of the customer’s government-issued photo identification at the time of delivery or pickup. The government-issued photo identification must match the information on the credit/debit card used at the time of purchase. If someone other than the purchaser is receiving or picking up the order, the person placing the order must email a picture of that ID to contact@mielcasa.com and let us know who will be receiving or picking up the order.

Delivery conditions outside of the above guidelines — including, but not limited to, one flight of stairs or more, sharp turns, narrow or gravel driveways, and gated communities or condominiums — require additional handling services and fees. If any of these apply, please call us at 949-282-7793 or email contact@mielcasa.com.

Important: Delivery Terms and Conditions

Please read carefully. Failure to follow these instructions and terms could result in you being responsible for damage to and/or missing items from your delivery.

Items are thoroughly inspected by quality control prior to shipping. Because of this, furniture deliveries are received in good condition unless damaged in transit.

You have both a right and a responsibility to inspect all items carefully during delivery.

Customers who sign for delivery without noting “damage upon delivery” assume responsibility if merchandise is damaged. If a product appears severely damaged or is the wrong item, you must take photos of the packaging while it’s being unloaded or while still in the truck, submit those photos, and you may refuse the delivery. Please notify Mielcasa of the refusal so we can anticipate the return and send out a new item.

Please arrange to have help available at the time of delivery, as most deliveries consist of large and heavy items. At the time of delivery, open the items out of their packaging to check for damage in the presence of the driver. If the driver is not willing to wait for you to inspect the item, write “truck driver refused to wait” and “damaged upon arrival” on the delivery receipt.

If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:

If it is damaged, write “product damaged” on the carrier’s proof of delivery or bill of lading (BOL) prior to signing off.
If anything is missing, list the missing items on the delivery receipt.
Retain all applicable packaging materials and notify us immediately at 949-282-7793.
Take photos of the damaged items immediately.
File a claim within 24 hours by emailing contact@mielcasa.com.

If damage is not noted on the waybill when signed “received in good condition,” on the delivery receipt, or if the applicable packaging materials are not retained, it will not be possible to file a claim with the carrier, and we will not be able to assist with any claim filed under those circumstances.

Unavailability or Refusing Delivery

Once you’re notified that your order is ready to ship, you must make yourself available within 1–3 weeks to accept delivery. The carrier will call to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the carrier allows up to 3 days to reschedule; after that, a storage fee will be charged and redelivery fees may apply.

If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the actual freight charges both ways plus a restocking fee.

If you are unavailable or refuse delivery of the merchandise for any other reason, you will be liable for daily storage fees assigned by the carrier.

Claims

If you have a claim other than what was noted on the delivery receipt, resolution is at Mielcasa’s discretion. If you have not followed these terms and conditions as part of your purchase agreement with Mielcasa, we are not responsible for any damages, shortages, or other claims.

All claims are reviewed and authorized only by Mielcasa’s claims team (not by a sales representative or the delivery crew). Every claim must be properly filed within 24 hours to be considered. Please submit a claim with all required information, including photos of the damage, to contact@mielcasa.com. Properly submitted claims are typically resolved within 3–5 business days of review.

It’s your responsibility to file a claim and to follow up with us to confirm we received it along with all needed information. If items are damaged or suspected to be damaged, this must be documented as “damaged upon arrival” at the time you sign for the items, and the delivery driver must wait while you inspect. If the driver does not agree to wait, note “truck driver refused to wait” on the delivery receipt and refuse the shipment.

Be as detailed and descriptive as possible on the delivery slip before signing for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment “as is” and will be fully responsible for any replacement (including freight) or repair costs related to transit damage.

Mielcasa is not able to resolve claims if the delivery receipt was signed without any notation of missing parts or damage, as all sales are final in that circumstance.