Delivery & Assembly Services
FREE SHIPPING & DELIVERY POLICY
Mielcasa offers FREE STANDARD SHIPPING within the contiguous United States on eligible orders unless otherwise stated on the product page or at checkout.
Shipping & Transit Time
Orders are subject to product availability, order verification, and processing before shipment.
Once an order has been processed and released to the carrier, estimated transit time is typically 1–6 business days.
Transit and delivery dates are estimates only and are not guaranteed. Delivery may be delayed due to carrier schedules, product availability, weather, holidays, road conditions, remote delivery locations, or other circumstances outside Mielcasa's reasonable control.
Once tracking information becomes available, it will generally be sent to the email address associated with the order.
What Free Shipping Includes
Unless otherwise stated, Free Standard Shipping covers standard delivery only to an accessible delivery location within the contiguous United States.
Free Shipping does not automatically include:
- White-glove delivery
- Room-of-choice delivery
- Furniture assembly or installation
- Removal of existing furniture or packaging
- Stair carries or elevator-related handling
- Difficult or restricted-access deliveries
- Redelivery, storage, or address-change fees
- Special handling requested by the customer
If additional services are requested or required, additional charges may apply. Any applicable charges will be communicated when reasonably possible before the additional service is performed.
Delivery & Pickup Verification
For fraud prevention and customer protection, Mielcasa may require a signature and verification of a valid government-issued photo ID at delivery or pickup.
The name or identifying information must reasonably correspond with the purchaser or authorized recipient associated with the order.
Mielcasa reserves the right to refuse release of merchandise when the identity of the recipient cannot reasonably be verified.
Authorized Recipient
If someone other than the purchaser will receive or pick up the merchandise, the purchaser must authorize that person before delivery or pickup.
Authorization must be sent from the email address associated with the order to:
The email should include:
- Order number
- Purchaser's name
- Name of the authorized recipient
- Any verification information reasonably requested by Mielcasa
For security reasons, customers should provide identification documents only when specifically requested and through the method instructed by Mielcasa.
The authorized recipient may also be required to present a valid government-issued photo ID and sign for the merchandise.
Special or Difficult Delivery Conditions
Customers are responsible for informing Mielcasa before delivery of conditions that may require additional labor, equipment, time, or specialized delivery service.
These conditions may include, but are not limited to:
- One or more flights of stairs
- Narrow stairways, hallways, or doorways
- Sharp or difficult turns
- Long-distance carries
- Narrow, steep, unpaved, or gravel driveways
- Limited truck access
- Gated communities
- Condominiums or apartment buildings
- Elevator reservations or restrictions
- Building-specific delivery requirements
- Other conditions that prevent normal delivery access
These circumstances may require additional handling services and fees that are not included with Free Standard Shipping.
Customers are responsible for ensuring that the merchandise will fit through all doors, hallways, elevators, stairways, and other areas necessary to complete the requested delivery.
Failed or Missed Delivery
The customer is responsible for providing an accurate delivery address, valid contact information, reasonable access to the delivery location, and an authorized adult to receive the order when a signature is required.
Additional charges imposed because of a missed delivery appointment, refused delivery, inaccessible location, incorrect address, storage, redelivery, or other customer-caused delivery issue may be the customer's responsibility to the extent permitted by applicable law.
Questions About Your Delivery
If your property has special access requirements or you are unsure whether your delivery qualifies for Free Standard Shipping, please contact Mielcasa before placing your order or before the merchandise ships.
Catch Group LLC DBA Mielcasa
Phone: (949) 282-7793
Email: contact@mielcasa.com
Website: www.mielcasa.com